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Our programme, which has been rooted and adopted throughout the charity at all levels, is an ongoing, inclusive education programme. It not only educates our team members, but also builds on their existing knowledge-base and skills, expands their capabilities, and heightens their proficiency.

I have tremendous respect, regard and appreciation for our residents and work hard to ensure they receive meaningful, personal connections and that every interaction, regardless of the context, is bespoke and tailored to their needs.

I鈥檝e been with Friends of the Elderly for over nine years and, as a dementia champion, I regularly host namaste afternoons. The namaste sessions are a sensory experience in a calm and relaxing atmosphere. Namaste is an expression of appreciation and respect towards another person which resonates with seeing dementia care in different light and from the resident鈥檚 point of view. This is key to everything I deliver every day. Taking time to listen and talk to the residents is very important. Giving them reassurance, support and encouragement with a friendly smile goes a long way.

One of the best things about my job is being able to put a smile on somebody鈥檚 face every day.

We want everyone using our care homes and day care services to have the best experience we can possibly provide, which is why our Dementia Education Programme has been actioned by the whole charity.

Our dementia champions know how imperative it is to focus on what they know about a person living with dementia and what that person is confident in. If they're engaged, motivated and inspired, even for a little while, they're cheerful and content - and that time is quality time.