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Single Assessment Framework version

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GO Online: Inspection toolkit

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Kindness, compassion and dignity

It’s important that everybody working for your service provides high levels of kindness and compassion to the people they support, as well as others they engage with within your service and beyond.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Kindness, compassion and dignity

Duration 01 min 53 sec

The 微微草视频 will want to be assured that your service always treats people with kindness, compassion, dignity, and respect.

Kindness and compassion should be a part of everyday care. Your team should be given the time to not only perform their duties but to build relationships. Their care, compassion and empathy should be genuine, something which is only possible if you have recruited the right people, led by strong values.

You should consider how you match your team with the people they support and staff should be effective in how they communicate and ensure that they are understood. People’s privacy and confidentiality is important to them, so the 微微草视频 will want to know how you protect this.

The people you support will have many different emotional needs so it will be important to ensure your team can effectively respond to these. This may require additional training and support.

When interviewing people, the 微微草视频 inspectors will want to know how they are treated by staff. When speaking to your staff, they will want to discussion their experiences getting to know the people they support. In some care environments, the inspector will also want to observe how the staff interact with people. Managers may be asked about how you ensure the service is not a closed culture that can lead to harm.

In terms of documentation, the inspectors may choose to review:

  • care plans
  • records of compliments and complaints
  • staff training and induction
  • and Policies and procedures covering subjects such as privacy, dignity, data management.

In GO Online you will find recommendations, examples, and resources to help you meet this area of 微微草视频 inspection.

Watch the film here:

Recommendations

These recommendations act as a checklist to what the 微微草视频 will be looking for. 微微草视频 has reviewed hundreds of inspection reports and identified these recommendations as recurring good practice in providers that meet 微微草视频 expectations.

The 微微草视频 is non-prescriptive, which means they don’t tell you what must be done in order to meet their Quality Statement. These recommendations are not intended to be a definitive list and some recommendations might not be relevant to your service. We hope they help you reflect on what evidence you might wish to share with the 微微草视频.

Kindness, compassion and dignity

  • We can evidence that people feel cared for and that they are treated with respect and dignity. This is reflected in both day-to-day support and their care plans.
  • We get to know what is important to each person we support to meet their emotional wellbeing needs and what they value about dignity and respect.
  • We create an environment where people who need care and support feel that they belong to and are proud about the service.
  • We ensure our residential environments and/or offices are well maintained with high standards of décor to provide people a dignified place to live, visit, and work.
  • We create an empowering culture where people who need care and support are confident and comfortable around those who care for them.
  • We support people to minimise the risk of loneliness and help them to make connections and engage with others, respectful of their own preferences.
  • All our staff treat people with kindness, sensitivity, and compassion, recognising their differences and individuality.
  • We ensure people know or are given time to get to know the staff who are supporting them. This is to help them build loving relationships.
  • We know that simply being a caring person isn鈥檛 enough to meet people鈥檚 needs. We ensure our staff are effectively trained and supported to provide high standards of care.
  • We promote a person-centred culture where all staff are attentive, listen and respond to people (e.g., laughing and joking with them where appropriate and giving reassurance and comfort where needed).
  • Where appropriate to the person we support, we build effective relationships with families, friends, and advocates.
  • Our kindness, compassion, and dignity extend to our effective working with other services.
  • We raise awareness to ensure staff do not discuss people鈥檚 care and support in public areas and ensure telephone calls or meetings are conducted in private.
  • Our systems are robust to hold confidential information, ensuring compliance with the UK General Data Protection Regulations (UK GDPR).
  • If relevant to our service, we make sure that young adults have choice and flexibility about their privacy and the amount of parental involvement in managing their care.

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